Proactive Alerts and Escalations

Alert:  Notify key personnel before a job goes out of specifications or machine exceeds its thresholds.  Quickly understand if an alert is cautionary, critical or requires immediate action.

Escalation: Escalate alerts to the next level of management if the problem persists until resolved.

Features:

• Automatic alerts & escalations based on client specified requirements
• 3 types of Alerts:

• Role-based alerting – each alert & escalation is color-coded based on area of responsibility: Operator, Supervisor, Maintenance, Continuous Improvement team, Quality
• Delivered by text or email
• Escalate alerts to key personnel and next levels of management

Level 1 Escalation

Level 2 Escalation

Level 3 Escalation

• Shift-based Alerts & Escalations – select specific shift(s) that will receive an alert or escalation

Benefits:

• Monitor key assets from wherever you are
• Immediate awareness of potential problems before they arise
• Reduce the frequency of unplanned downtime
• Proactive approach to problem solving
• Reduce response time to downtime events
• Resolve incidents quickly and efficiently
• Empower employees to be proactive, respond and resolve independently

Proactive Alerts and Escalation – Best Practices
To get the most from proactive alerts and escalations, consider the following best practices:

Respond – Let others know that you have received the alert and are going to take action
Acknowledge – Investigate the cause of the alert and quickly resolve
Analyze – Understand the alert frequency and type to reduce or eliminate future