Customer Support Manager
Our SaaS products are the leading IIoT, analytics and digital factory platform for the manufacturing sector. This position provides an excellent opportunity for professional growth and to have a big impact in various areas of our entrepreneurial and rapidly expanding company. This position will manage the customer support aspect of our SaaS Customers to ensure they are receiving full value and benefit from their investment. The role will report to the VP Operations and will be an integral part of Shoplogix’s Operations & Growth team.
Experience & Qualification
Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX: CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company. We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special – a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI, and Industry 4.0 play right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency, and engagement. Our head office is located in the beautiful town of Oakville.