Proactive Alerts and Escalations

27 Jan 2017

Proactive Alerts and Escalations

Proactive Alerts & Escalations

Address issues before they become problems and reduces response time to unexpected machine and other operational events in your plant, wherever you are.

Best Use: Continuous Improvement
Set up: Create a case in CEx so a Solution Manager can contact you

Alert:  Notify key personnel before a job goes out of specifications or machine exceeds its thresholds.  Quickly understand if an alert is cautionary, critical or requires immediate action.

Escalation: Escalate alerts to the next level of management if the problem persists until resolved.

Features:

  • Automatic alerts & escalations based on client specified requirements
  • 3 types of Alerts:

  • Role-based alerting – each alert & escalation is color-coded based on area of responsibility: Operator, Supervisor, Maintenance, Continuous Improvement team, Quality
  • Delivered by text or email
  • Escalate alerts to key personnel and next levels of management

Level 1 Escalation

Level 2 Escalation

Level 3 Escalation

  • Shift-based Alerts & Escalations – select specific shift(s) that will receive an alert or escalation

Benefits:

  • Monitor key assets from wherever you are
  • Immediate awareness of potential problems before they arise
  • Reduce the frequency of unplanned downtime
  • Proactive approach to problem solving
  • Reduce response time to downtime events
  • Resolve incidents quickly and efficiently
  • Empower employees to be proactive, respond and resolve independently

Proactive Alerts and Escalation – Best Practices
To get the most from proactive alerts and escalations, consider the following best practices:

Respond – Let others know that you have received the alert and are going to take action
Acknowledge – Investigate the cause of the alert and quickly resolve
Analyze – Understand the alert frequency and type to reduce or eliminate future

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