PROACTIVE ALERTS & ESCALATIONS
Address issues before they become problems and reduces response time to unexpected machine and other operational events in your plant, wherever you are.
Best Use: Continuous Improvement
Set up: Create a case in CEx so a Solution Manager can contact you
Alert: Notify key personnel before a job goes out of specifications or machine exceeds its thresholds. Quickly understand if an alert is cautionary, critical or requires immediate action.
Escalation: Escalate alerts to the next level of management if the problem persists until resolved.
Features:
- Automatic alerts & escalations based on client specified requirements
- 3 types of Alerts:
- Role-based alerting – each alert & escalation is color-coded based on area of responsibility: Operator, Supervisor, Maintenance, Continuous Improvement team, Quality
- Delivered by text or email
- Escalate alerts to key personnel and next levels of management
Level 1 Escalation
Level 2 Escalation
Level 3 Escalation
- Shift-based Alerts & Escalations – select specific shift(s) that will receive an alert or escalation
Benefits:
- Monitor key assets from wherever you are
- Immediate awareness of potential problems before they arise
- Reduce the frequency of unplanned downtime
- Proactive approach to problem solving
- Reduce response time to downtime events
- Resolve incidents quickly and efficiently
- Empower employees to be proactive, respond and resolve independently
Proactive Alerts and Escalation – Best Practices
To get the most from proactive alerts and escalations, consider the following best practices:
Respond – Let others know that you have received the alert and are going to take action
Acknowledge – Investigate the cause of the alert and quickly resolve
Analyze – Understand the alert frequency and type to reduce or eliminate future
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